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Our Terms, Your Account Rights

Before you open an account or deposit via bKash, Nagad, or Rocket, this page covers what you agree to and what we commit to in return.

Bangladesh-focused termsbKash, Nagad, Rocket coveredAccount rights explainedPolicy contact available
8e88bd Our Terms, Your Account Rights
ACCOUNT AND DATA STANDARDS

How We Handle Your Account Data

We store account data — your registered name, phone number, and linked wallet details for bKash, Nagad, or Rocket — only as long as your account is active or as required by the applicable regulations in supported regions. You can request a copy of what we hold or ask for corrections through the Help Centre or by emailing support directly.

Data Retention

Account records are kept while your account is open. After closure, we retain only what applicable rules in supported regions require, then delete the rest on a set schedule.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No tracking cookies are shared with third-party advertisers without your explicit consent.

Account Security

Your account uses OTP verification on login and on withdrawal requests. If you receive an OTP you did not request, change your password immediately and contact support.

Policy Change Requests

To update your registered bKash, Nagad, or Rocket number, go to Account Settings and follow the wallet-change verification flow, which confirms the new number with a live OTP before saving.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms, need to request a data correction, or want to dispute a transaction linked to your bKash, Nagad, or Rocket wallet, our support team handles policy queries directly. Contact us through any of the channels below and include your account ID so we can pull the right records without delay.

Email Support Send policy or account queries to our support address. Include your registered payment method — bKash, Nagad, or Rocket — and a brief description of the issue.
Live Chat The chat widget in your account dashboard connects you to an agent who can raise a formal policy review or escalate a withdrawal dispute on the spot.
Account Help Centre The Help Centre in your account settings covers common policy questions, account verification steps, and how to submit a formal data or terms request.

Legal FAQs for Your Account

These are the questions we get most often about our terms, account rights, and how policy applies to deposits and withdrawals through local wallets.

Access depends on your location and local law. We support eligible regions in Bangladesh, but it is your responsibility to confirm that using this service is permitted where you are.

Submit a data request through the Help Centre or email support with your account ID. We aim to respond within the period required by applicable rules in your region.

Wallet numbers linked to your account are removed from active records after closure. Residual data kept for regulatory compliance is deleted on our standard retention schedule.

The terms in force on the date of the transaction apply to it. We do not apply updated terms retroactively to transactions that already settled.

Contact support via live chat or email with your account ID and the transaction reference. Our team will review the verification step that flagged the request and explain the outcome.

Change your password immediately, then contact support. We will put a temporary hold on withdrawals and run an OTP-based re-verification before restoring full account access.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.